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The Fun! Factor

Birthday Party FAQ

So you're thinking of having a party with us!

Here are some commonly asked questions that may help answer some questions you might have!

if you have any other questions not addressed here, please either call us at 250-554-5060 or email: info@thefunfactor.ca

Q: How long will my Fun Factor party last?

All of our parties are booked for a 2 hour period during which time you will have use of your party table in our party area.

With most packages, your kids will be kept busy throughout the entire time! But keep in mind with the smaller packages – there is generally less activity time. We recommend at least Package C to stay busy for the entire 2 hours!

Q: What ages are Fun Factor parties appropriate for?

Our facility is unique in the fact that we offer entertainment for kids ages 3 and up!

If your child is 6 and under, you can choose a regular package and substitute laser tag for game credits.

Typically, Laser Tag is not appropriate for kids under the age of 5 so we have just game credit and pizza packages available for the younger ones.

Our average birthday party age is 8!

Q: Can I bring my own food & cake?

Yes! And we won’t even charge you extra! We encourage it!

We’ll even store your ice cream cake in our freezer to keep it cold!

Q:What does The Fun Factor supply? What do I need to bring?

To make your party as hassle-free and accommodating as possible we supply plates, napkins, forks, cake knife, candles and lighter (if you forget!).

All you have to bring is the guests and the cake!

Q: How many people can fit in my reserved party space?

Our Party area is split into two sections. We generally stagger two parties between the two sides, with one beginning an hour after the other has started. We can comfortably fit about 16 guests per side. If your party is starting at 11 am, 2 pmor 5 pm, and you are expecting more people, please let us know, as we can reserve the entire party area exclusively for you, providing another party hasn’t already booked that spot. In order to reserve the entire room, we require a guaranteed minimum of 15 paying guests to reserve the entire area.

Q: ​Some of the kids in my party don’t want to play Laser Tag or some don’t want food, how does this work?

No problem! We can substitute a game of Laser Tag or Mini-Golf with 20 Game Credits and included food (Pizza & Slush) may be substituted with 12 Game Credits.

Loot bags are included at no extra cost and cannot be substituted.

No Price Reduction is given for substitutions.

Q: Can I add on additional game credits, laser tag, bumper cars, bowling or pizza to my party?

YES! We offer reduced rates when you add on additional items to your party! When you book your party online, you will be given various options you can choose, or just add them upon your arrival or during the party!

Q: Where is the pizza ordered, and do you offer gluten-free options?

Our pizza is catered exclusively from Dominoes to ensure the highest quality experience. For your convenience, we also offer gluten free options but it is at an additional charge – just mention to our staff upon your arrival, or during the booking process – we are happy to accommodate.

Q: How do I pay?

We accept Cash, or Interac Debit on the day of your party – we don’t accept personal cheques.

Q: I have 2-Party Gift Certificates, can I use both at once?

Unfortunately, only one certificate may be used for each birthday booking. All Party Gift Certificates MUST be reserved in advance by calling us.

Q: Do I need to have a waiver signed prior to having my party?

YES, we require a waiver to be signed for each party. For your convenience & to speed up your check in process, you can pre-complete them ahead of time through our website: Click here . You will need each childs name and date of birth. You can complete multiple waivers if you have more than 6 guests at your party. You will be signing responsibility for each child. Alternatively, we have a paper waiver that can be downloaded from our website here

"Birthday Guest Parties For Free"

Q: Is it true the Birthday Guest is free, and is there a minimum amount of people I can have?

Yes! The birthday guest doesn’t pay - providing your party has our required minimum of 8 PAYING Guests and no “Party Gift Certificate” is used*

(*unless there are and additional 8 PAYING Guests)

For any party, we have a minimum of 5 guest charge.

Q: What if my party has 2 Birthday Guests?

Providing you have a minimum of 8 paying guests per birthday person, you will get both birthday guests free!